MacPulse 退款政策
7 天无理由全额退款：购买 MacPulse Pro 后 7 天内，如因任何原因不满意或遇到无法解决的技术问题，均可申请全额退款。
7-day no-questions-asked full refund: if you are unhappy with MacPulse Pro for any reason, or hit a technical problem we cannot solve, within 7 days of purchase, you can get a full refund.
1. 申请退款流程 · 1. How to request a refund
请在购买之日起 7 个自然日内发送邮件至 support@kevinlabs.app，注明订单号（txn_ 开头，见付款完成页或订单收据）或激活码，以及退款原因（选填）。您也可以通过订单收据中的链接直接联系支付服务商申请退款。
Within 7 calendar days of purchase, email support@kevinlabs.app with your order ID (starts with txn_, shown on the success page and your receipt) or your license key, and an optional reason. You can also contact the payment provider directly through the link in your receipt.
2. 退款处理与到账 · 2. Processing and timing
我们会在收到申请后 1-2 个工作日内通过支付服务商原路退款，款项通常在 3-7 个工作日内退回原支付方式。
We submit the refund through the payment provider within 1-2 business days of your request. Funds usually reach the original payment method within 3-7 business days.
3. 退款后的授权状态 · 3. License status after a refund
退款（或拒付）完成后，对应激活码会自动停用，所有已激活的 Mac 在下次验证时回到免费版；实时监控、健康评分与进程列表等免费功能仍可继续使用。
Once a refund (or chargeback) is completed, the license key is deactivated automatically and every activated Mac returns to the free tier at its next check. Free features such as live monitoring, the health score and process lists keep working.
4. 法定权利 · 4. Statutory rights
本政策不影响您依据适用法律或支付服务商买家条款享有的任何权利。
This policy does not affect any rights you have under applicable law or the payment provider's buyer terms.