MacPulse Refund Policy

7-day no-questions-asked full refund: if you are unhappy with MacPulse Pro for any reason, or hit a technical problem we cannot solve, within 7 days of purchase, you can get a full refund.

1. How to request a refund

Within 7 calendar days of purchase, email support@kevinlabs.app with your order ID (starts with txn_, shown on the success page and your receipt) or your license key, and an optional reason. You can also contact the payment provider directly through the link in your receipt.

2. Processing and timing

We submit the refund through the payment provider within 1-2 business days of your request. Funds usually reach the original payment method within 3-7 business days.

3. License status after a refund

Once a refund (or chargeback) is completed, the license key is deactivated automatically and every activated Mac returns to the free tier at its next check. Free features such as live monitoring, the health score and process lists keep working.

4. Statutory rights

This policy does not affect any rights you have under applicable law or the payment provider's buyer terms.